You may choose to have both mail and packages delivered to your business/home address. IBC / ZipX will make one (1) attempt to deliver your packages between 8:30 AM and 5:00 PM Monday-Friday. If no one is present to receive packages, a note will be left to advise you of a failed delivery attempt. Your packages will then be brought back to our Hamilton facility where you may collect them or make arrangements to have your packages delivered for an additional charge. Mail will be delivered regardless and will be left at your door whether or not anyone is there to receive it.
As most deliveries are made during the daytime hours, you may wish to receive your deliveries at your place of employment. Notice of any change in delivery address must be given to IBC/ZipX in writing. Please email these instructions to email@example.com
Customers wishing to pick up both mail and packages may do so from our Hamilton Express Centre. The hours of the Express Centre are Monday - Friday 8:30 AM - 6:30 PM, and Saturday 9:00 AM - 1:00 PM. It is the customer's responsibility to check for mail once a week.